Top service quality and smooth IT operations – that’s what we stand for with our customers! Our IT-service management works strictly in accordance with the project management process ITIL.
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Service Desk
24/7 Support/Service DeskOur 24/7 service desk offers our customers support in English, polish and Russian language around the clock on 365 days a year. In the 1st and 2nd Level support our colleagues handle over 40.000 phone calls and tickets a year. Our tickets cover Point of Sale and range from PC cash registers, to LAN/WAN, printer or scanner as well as the End User area. Our guaranteed reaction models range anywhere from next day response to a guaranteed solution to the reported error within 4 hours.
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Managed Services
In addition to our extensive support, we offer our customers an all-round carefree package: Our Managed-Services. Our Proactive Maintenance Service provides reliability and a smooth operation of your complete IT infrastructure. We take care of and continually develop your IT-Infrastructure in our IT-Infrastructure Transformation Service. This way you stay up to date with the best technology available. The collaboration with our customer is also ITIL-compliant and offers the standard 24/7 Support in the English, polish and Russian languages.
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Rollouts
Large Client rollouts are our specialty. We plan and monitor projects of various dimensions and routinely execute such projects according to the specific. Rapidity and efficiency are our priorities. Whether for an End User environment or direct in Point of Sale – we’re your specialists for large-scale projects and quick implementation.
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Datacenter Operations
The Datacenter builds the basis of your whole IT system. A smooth and failsafe business is the basis for our success. Our Team has the overview of the daily IT-business and makes sure that the constant improvement, change Processes and infrastructure upgrades are taken care of in the complete data processing service center. Together with our standard 24/7 monitoring nothing can occur with your IT.
